Survival Skills for Analysts

571.00  excl. VAT

Course Code: BIZA200

Duration: 2 days;

Delivery dates: TBA;

Instructor: TBA;

Certificate: Yes, upon completion;

Location: TBA.


This course is based on content and student kit provided by ITCourseware, LLC.

Course Objective

A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. This 2-day comprehensive workshop helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills.

Target Student

Those who need to learn practical interpersonal techniques for analysis: business systems analysts, manager, IT professionals, or other business professionals.


2 days.


Fast Start® in Business Analysis recommended.

Course Content

1. Introduction
Welcome to Survival Skills for
What Do You Need to Survive?
Workshop Objectives
(BABOK) Competencies
Workshop Materials/ Logistics


2. Interpersonal Style and Stakeholder
The Social Style Model
The Social Styles
Social Style Strengths & Weaknesses
Social Style & Backup Behavior
Working with Others
Classification Ethics
Stakeholder Attitude
Stakeholder Influence
Stakeholder Authority
Documenting Stakeholder Information
Analyzing the Stakeholder Group
Real World Application of Interpersonal

3. Team Development
The Importance of Relationships
What Makes a Group a Team?
A Model of Team Development
Stages of Team Development
Team Norms
Team Roles
Task Roles
Relationship Roles
Individual Roles
The 5 Dysfunctions of a Team
Dysfunctional Team or Healthy Team
Virtual Teams
Virtual Team Performance
Real World Application of Team

4. Effective Communication
The Communication Process
The Communication Breakdown
Nonverbal Communication
Body Language
Communication Filters
What Are Your Filters?
Active Listening
Listening Traps
More Effective Listening
Planning Communication
Real World Application of Effective

5. Questioning and Interviewing
Types of Questions

Asking Effective Questions
The B-PER Questioning Model
Background Questions
Problem Questions
Effects Questions
Results Questions
Preparing for Interviews
Before the Interview
Conducting the Interview
After the Interview

6. Problem Solving
The Problem Solving Process
Step 1 – Determine the problem and analyze the root cause
SWOT Analysis
Fishbone Diagram
5 Whys Questioning Technique
Pareto Analysis
Step 2 – Generate Ideas for the Future State
Step 3 – Choose the Solution(s)
Step 4 – Implement the Solution
Step 5 – Evaluate the Solution Performance
Real World Application on Problem

7. Conflict Management
Conflict Styles
Conflict Management for the Team
An Approach for Managing Conflict
More Tips for Handling Conflict
Gaining Consensus
Achieving Commitment
Real World Application of Conflict

8. Meetings and Facilitation
Effective Meetings
Preparing for the Meeting
Virtual Meeting Best Practices
Managing Disruptive Behavior
Effective Facilitation
Low-Intervention Facilitation

9. Improving Business Analysis
Objectives Revisited
Business Analysis Performance
Business Analysis Plan
Business Analysis Performance
Improving Business Analysis

10. Appendix A: Glossary
Common Acronyms

11. Appendix B: Index

12. Appendix C: Recommended Reading