Program Management

571.00  excl. VAT

Course Code: PRM300

Duration: 2 days;

Delivery dates: TBA;

Instructor: Jordan Serbezov, PMP, MSc. in Strategic Management from Johannes Kepler University, Linz, Austria;

Certificate: Yes, upon completion;

Location: TBA.


Course Objective

Program Management is a two-day course that represents an approach that can significantly improve results when an organization must undertake an endeavor that is large in scope and complexity. Program management provides a framework for organizing and successfully managing these larger scopes of work. A program is an efficient and optimal way for managing multiple interrelated projects that support overall organizational objectives and obtaining the benefits not available from managing the projects individually. Participants will gain an understanding of program management, including exposure to the best practices, tools, and techniques necessary to successfully execute this concept.

Target Student

Managers interested in gaining a basic understanding of program management or developing program management skills relating to business requirements. Project managers, project management office personnel, managers and executives.


2 days.


Project management knowledge and experience. A good understanding or work background in project management theory and practice.

About the Instructor

Jordan Serbezov (PMP) holds  MSc. in Strategic Management from Johannes Kepler University, Linz, Austria – „Business & Economics“. Jordan has 14+ years experience in project management, including managerial experience across regions, functions and cultures. Strong projects & teams leader with hands-on experience in strategic management, business operations, transitions & transformations, and customer service.

Currently Jordan holds the position of EMEA Resource Management Center Lead in DXC  Technology, where he  oversees the Labor Demand & Supply Management, operational & people management of the LDSM teams, escalations, compliance, optimizations & continuous improvement.

Fluent in English and German, Jordan Serbezov lives in Sofia, Bulgaria with his family.

Course Objectives

Upon successful completion of this course, students will be able to:

  • identify the fundamentals of portfolio management.
  • identify the various stages in the portfolio management process.
  • select and prioritize portfolio components.
  • perform risk analysis and develop portfolio risk responses.
  • balance portfolios and authorize portfolio components.
  • monitor and control portfolios.
  • identify the key components of portfolio management implementation in the organization.

Course Content

1. Introduction
Workshop Logistics
Workshop Materials
How to Get the Most Out of This
Workshop Objectives
Workshop Contents

2. Program Concepts
Defining Project, Program and Portfolio
Contrasting the Relationship
Benefits of these Concepts
Factors for Success in Program

3. Program Management Life Cycle and Pre-Program Preparations
Typical Program Management Life
Cycle Overview
Pre-Program Preparations
4. Program Initiation
Program Initiation
Program Manager

5. Stakeholder Management
Key Stakeholders in Program
Steps in Program Stakeholder

6. Initial Program Set-Up
Program Set-Up
Planning Approach
Define Program Goals and
Plan and Establish Program
Governance Structure

7. Completing Program Set-Up
Planning Program Risk
Other Planning Required in
Program Setup
Program Setup Phase Gate

8. Delivery of Program Benefits
Direct and Manage Program
Manage Program
Engage Program Stakeholders
Distribute Information
Conduct Program Procurements
Monitor and Control Program
Administer Program
Manage Program Issues
Report Program Performance
Manage Program Benefits

9. Program Closure
Review of Program
Manage transition to operations
Shutdown the Program

10. Summary and Conclusion